Privacy Policy

At Camerage, your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or purchase from our online store. We are committed to safeguarding your data and being transparent about how we handle it.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

This website is operated by Camerage, located in Germany. We are the data controller responsible for the processing of your personal data under applicable privacy laws, including the General Data Protection Regulation (GDPR).

2. What Information We Collect

We collect the following types of personal data when you use our website or make a purchase:

a. Information You Provide:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment details (processed securely via third-party providers)

  • Order information

  • Customer support inquiries or messages

b. Information Collected Automatically:

  • IP address

  • Device type

  • Browser type

  • Pages visited

  • Time and date of visit

  • Referral URL

  • Cookies and usage data (see section 8)

We do not store your full payment details (e.g., credit card numbers) on our servers.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfill your orders

  • To send order confirmations, shipping updates, and receipts

  • To provide customer service and respond to inquiries

  • To personalize your shopping experience

  • To improve our website and user experience

  • To prevent fraud and secure our systems

  • To comply with legal obligations (e.g., tax and accounting laws)

  • With your permission, to send marketing emails (you may opt out at any time)

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for processing your personal data will depend on the purpose:

  • Contractual necessity: When we process your information to fulfill your order or provide customer support.

  • Consent: When you subscribe to our newsletter or accept cookies.

  • Legal obligation: When required by law.

  • Legitimate interest: To improve our services and detect fraud (only where your rights do not override our interests).

5. How We Share Your Information

We do not sell, rent, or trade your personal data.

We may share your data with trusted third parties who help us operate our business, such as:

  • Payment processors (e.g., Stripe, PayPal, Klarna)

  • Shipping providers (e.g., DHL, PostNL, UPS)

  • Email and CRM tools (e.g., Klaviyo, Mailchimp)

  • Analytics and marketing platforms (e.g., Google Analytics, Meta Ads)

These service providers are bound by data protection agreements and only process your data as necessary.

We may also share your data if required by law, legal proceedings, or to protect our rights and property.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

  • For order and accounting purposes: up to 7 years, as required by tax regulations.

  • For marketing: until you withdraw consent (unsubscribe).

  • For analytics and performance: typically no longer than 24 months.

After this period, your data will be securely deleted or anonymized.

7. Your Rights

Under the GDPR (and other applicable laws), you have the right to:

  • Access the personal data we hold about you

  • Correct or update inaccurate information

  • Request deletion of your data (“right to be forgotten”)

  • Object to or restrict processing of your data

  • Withdraw your consent at any time (e.g., for marketing emails)

  • Request data portability (receive a copy in a structured format)

  • File a complaint with a data protection authority

To exercise any of these rights, please contact us at [your email address].

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze traffic, and serve personalized content or ads.

You can manage or disable cookies through your browser settings at any time.

We may use the following types of cookies:

  • Essential cookies (required for basic website functionality)

  • Performance cookies (analytics)

  • Functional cookies (preferences)

  • Marketing cookies (ads, retargeting)

By continuing to use our website, you consent to our use of cookies as described.

9. Email Marketing

If you sign up for our newsletter, we will occasionally send you updates, exclusive offers, or new product announcements. You can unsubscribe at any time by clicking the link at the bottom of any email or by contacting us directly.

We will never spam you or share your email with third parties for marketing purposes.

10. Data Security

We take your privacy seriously and implement appropriate technical and organizational security measures to protect your data. These include:

  • SSL encryption for data transmission

  • Secure third-party payment gateways

  • Access restrictions to internal systems

  • Routine security monitoring and updates

No system is 100% secure, but we work hard to keep your data safe.

11. International Transfers

If you are located outside of [Your Country], please note that your data may be transferred to — and stored in — countries outside your own, including the United States and the European Union. We ensure that such transfers are compliant with applicable data protection laws and safeguard your rights.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make changes, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically.